• Do I have to make an appointment or can I just walk in with my pet?
• Will my pet be in a kennel for long periods of time?
• How long does the grooming take?
• Do you use clippers or do you hand-scissor?
• What does “matted” mean?
• My pet is matted. What can I do?
• How often should my pet be professionally groomed?
• Can my pet get a haircut without also getting bathed?
• How do I know if my pet’s nails need to be trimmed?
• My pet’s nails are very long. Can you trim them very short?
• Do you use any tranquilizers on the pets you groom?
• Do you use muzzles on the pets?
• Can I stay with my pet during the grooming?
• Can I give my input on how my pet’s hair should be cut?
• I am unhappy with my pet’s grooming. What should I do?

Do I have to make an appointment or can I just walk in with my pet?
We book most groomings by appointment. Walk-ins are welcome and can usually be accommodated, but it is not a guarantee. For this reason, we recommend booking your grooming appointment in advance.

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Will my pet be in a kennel for long periods of time?
Pets are generally not in the kennels for an extended period of time. However, a pet might be in the kennel for a longer period of time if: (1) the pet is responding adversely to table-drying, we might have to resort to cage-drying and/or (2) an owner is very late picking up the pet.

If you are concerned about your pet being in the kennel, we can call you 15 minutes before your pet is ready. Your pet’s kennel time will therefore be minimized.

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How long does the grooming take?
We generally ask for about 4 hours for a full grooming. This might be more or less depending on several factors: breed, the type of grooming requested, condition of the pet, and behavior of the pet.

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Do you use clippers or do you hand-scissor?
Whether we start with clippers or scissors largely depends on the haircut requested. However, to ensure a uniform and natural-looking haircut, every pet is finished by hand-scissoring.

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What does “matted” mean?
A pet is considered matted if the hair is knotted or if one cannot easily run a comb through the hair.

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My pet is matted. What can I do?
If your pet is lightly matted, we can either demat your pet or shave your pet down. If you would like us to demat your pet, there is a charge of $5 per 10 minute of dematting.

When deciding whether to demat your pet or not, please keep in mind that dematting is uncomfortable for the pet and extensive dematting is irritating to the skin and coat.

If your pet is severely matted, we strongly recommend a shavedown.

We do not recommend dematting puppies because they can be especially sensitive to any discomfort or pain.

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How often should my pet be professionally groomed?
We generally recommend that a pet be professionally groomed every 6-8 weeks. This interval can be increased or decreased depending on (1) the quality and frequency of maintenance the pet is receiving at home and/or (2) the hairstyle the owner desires the pet to keep.

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Can my pet get a haircut without also getting bathed?
We strive to give every pet an outstanding haircut but we can only accomplish this on a pet that has been properly bathed, blown out, brushed and combed out. Moreover, working on a dirty coat causes damage to our grooming tools. For these reasons, we would not recommend giving a haircut without the pet first being bathed.

However, we do understand that certain pets have special needs where practicality outweighs appearance. If your pet has special needs, please feel free to contact us. If it is possible, we will try to accommodate you and your pet.

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How do I know if my pet’s nails need to be trimmed?
If your pet’s nails touch the ground, it is an indication that his or her nails are too long and need to be trimmed.

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My pet’s nails are very long. Can you trim them very short?
How short your pet’s nails can be trimmed depends on how long the nail vein, or the “quick”, is. The longer the quick, the less we can trim. However, you can get your dog’s nail filed which cauterize the quick in order for us bring the nails back further.

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Do you use any tranquilizers on the pets you groom?
We do not use tranquilizers or anything similar on any of the pets we work on. If a pet does need to be tranquilized or sedated, it must either be done by a licensed veterinarian or by the owner with medication that a licensed veterinarian has prescribed.

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Do you use muzzles on the pets?
We prefer to work on pets muzzle-free. However, if a pet is behaving in such a way that he or she poses a danger to groomers, we will use a muzzle.

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Can I stay with my pet during the grooming?
Although we understand the owner’s desire to stay with their pets, we strongly advise against it. Instead of acting as a calming agent, the owner’s presence can actually agitate the pet. It makes the groomer’s job very difficult, if not impossible, if your pet is constantly trying to get to you. It might be difficult to believe, but the pets usually become more calm and cooperative once the owner leaves.

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Can I give my input on how my pet’s hair should be cut?
Absolutely. When you bring your pet in for his or her appointment, we will discuss with you the type of haircut you would like your pet to have. We may give you some input if we feel that the haircut requested is not feasible, in which case we will discuss alternatives with you. When you pick up your pet, he or she should have a haircut that you and the groomer discussed and agreed on.

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I am unhappy with my pet’s grooming. What should I do?
If you are dissatisfied with your pet’s grooming, please let us know. If it is something reasonably remediable, we will do our best to fix it. If it is not remediable, please accept our sincerest apologies. We will put the information in your pet’s records and do our best to avoid the same mistake.

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